Keyboard ghosting

[milena_nahas]

Since the first years of use this laptop has presented keyboard ghosting. It started with the D key that stopped working...after some time the C key started with the ghosting (characters appear without pressing the key). The problem persists if I use an external keyboard. I've already tried cleaning it, turned off the filter & sticky keys...don't know what else I could do to solve this...

[Echo_Lake]

@milena_nahas

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP notebook keyboard is not working correctly. 

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

3. Click Component Tests, click Input Devices and then select the Keyboard Test.

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
 

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[milena_nahas]

Couldn't test the keyboard because none of the options are like my keyboard layout. 😞 

 

[Echo_Lake]

@milena_nahas

Thank you for posting back. 

I appreciate your effort! 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.