Keyboard intermittently not working

[cashmorea17]

Product: HP Omen Laptop 15-dc0xxx

OS: Microsoft Windows 10 (64-bit)

After using my computer for about an hour or less, the keys will begin to not function. Keys will need to be pressed multiple times in order to register, and eventually will not function at all. However, the keys Q, W, E, R, A, S, D, and F will still function, all others will not. Restarting the computer will fix the problem, but only for a very short time, about 10 minutes. Letting the computer run out of battery completely and restarting will fix the problem for several hours. I’m really not sure what to do, so any and all help is greatly appreciated. Thank you for reading and for your time. 

[asmita6658]

@cashmorea17

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the keyboard.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 Re-install the Keyboard driver -
1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, test the hardware. 

Step 3 Test the Keyboard -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

If the Keyboard test passed, try these step - 

Step 4 System Restore -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂