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Keyboard issue

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HP Pavilion Gaming Laptop 15-dk0xxx
Microsoft Windows 10 (64-bit)

Hello, i have my HP Pavilion Gaming Laptop 15-dk0xxx that's works fine when i use it for typing, but whenever i use it for gaming, my keboard can't press more than 2 keys. For example, when i press A and S keys at the same time i can't press the W key but i can press the other keys but not all of them . Any suggest for this? Thank you.

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Welcome to HP Community


I have gone through your Post and would like to help


Please reinstall the Keyboard driver from Device Manager


- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Keyboard and expand the List
- Look for Keyboard driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.


Also ensure the BIOS is updated . Link:


Thank you


Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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