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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Re: Keyboard replacement fix

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08-06-2026 09:19 PM
Many of my keys of the keyboard are in need of replacement:
One key broken, One key occasionally works, one doesnt work.
08-07-2026 12:55 AM
If the keyboard issue can be reproduced immediately after powering on the computer, try pressing F2 repeatedly during startup to enter the HP UEFI Hardware Diagnostics tool. Then navigate to Component Tests → Keyboard and run the keyboard test.
If the issue, such as repeated keystrokes, incorrect key input, or unintended typing, can also be reproduced during the diagnostic test, it is unlikely to be related to Windows or drivers since they are not loaded in that environment. In that case, the problem is most likely hardware-related, and you may want to have the device inspected by an authorized HP service center.
08-07-2026 08:06 PM