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sophiest
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Keyboard

HP Recommended
OMEN by HP - 17-an051ur
Microsoft Windows 10 (64-bit)

Hello, I have OMEN by HP - 17-an051ur. Honestly it's my worst experience with hp and omen. I'll never buy this product again, but now I need help. This time I have issue with keyboard. You know this is gaming laptop (nothing has in common in my opinion but still). certain keys are broken (a;s;d;w; num look) my warranty is expired, so I connect to local hp support center and they can't help, because they can't order only keyboard from official hp store. I'm here now  to ask for a help. If you can help me to find keyboard in online stores or if a person in hp can, contact me. Thank you

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KrazyToad
HP Support Agent
HP Support Agent
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@sophiest

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your case to HP's Regional Escalation Team

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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