LAPTOP LAG WHILE PLUG IN GAMING

[KRISH31]

MY LAPTOP LAGS WHILE GAMING+PLUGIN IT LAGS FOR 10 TO 5 SECOND AFTER 10 TO 5 SECOND ITS FINE AND THIS PROCESS HAPPEN AGAIN AND AGAIN HELP ME PLEASE

[Nirvana_95]

Hi @KRISH31 

Welcome to the HP Support Community. Thanks for bringing this to our notice. I am sorry that you are facing issues with your HP Notebook - 15-Db1059au. Do not worry, we are here to help you with the issue. 

May I know if you have made any recent hardware or software changes to your system?

Could you confirm if it happens while playing only one particular game or on all the games?

I would suggest you update all the drivers on your system. Here is a link that will help: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Also, could you confirm if you are using HP genuine adapter? Do you see any damage?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @KRISH31 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[KRISH31]

MY PROBLEM IS NOT SOLVE   @Nirvana_95

[Nirvana_95]

Not an issue, I am here to help you with it.

Could you please share the outcome of the steps shared and let me know if it happens while playing only one particular game or on all the games?

Also, could you confirm if you are using HP genuine adapter? Do you see any damage?

Let me know.

[KRISH31]

ITS HAPPEN ONLY WHILE PLAYING GAME AND HAPPEN IN ALL GAME ITS LAG FOR 10 TO 15 SECOND AND AFTER 10 TO 15 SECONDS ITS NORMAL ITS HAPPEN AGAIN AND AGAIN @Nirvana_95

[Nirvana_95]

Thanks for your response.

Could you please update the drivers of your system using the link I shared in my first response?

Once done, please keep me posted on the outcome.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[KRISH31]

i updated but its not solve @Nirvana_95

[Nirvana_95]

Thanks for your response.

Follow the steps below and let me know how it goes:

First open the power settings, then click "change plan settings" beside the "balanced (recommended)" option. Then click "change advanced power settings" on the screen that appears. In the dialog box, scroll down and expand "Multimedia settings". Then expand "when playing video" and then change the "plugged in" option to balanced.

If the issue persists, reinstall the grpahics card to see if the issue still persists

Step 1: Open the Start menu, and type Device Manager and press enter to open.

Step 2: Locate Graphics Card and right-click on it to show options.

Step 3: Click on Uninstall driver.

Step 4: You need to restart the computer to apply the changes.

Now, we will begin with the reinstall Graphics Driver. So, this is the manual method to install Graphics drivers on Windows 10, but it can be cumbersome.

You could also update Windows: Select Start > Settings > Windows Update , then select Check for updates. If updates are available, you can choose to install them.

Let me know.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.