Laptop Crashes While Gaming

[Varun_Raj_777]

Hi all,

I have a HP Pavilion Gaming 15 (dk-0096-wm). I am the first owner and have had this laptop since 2021. Out of the Box the system comes with i5 9th gen 9300H, 256GB SSD, 8GB ram and 4GB dedicated graphics (Nvidia GTX1650). Very first upgrade i have done is adding an additional 1TB HDD in the available slot to increase storage. 

From day 1 it has been having issues while gaming. Irrespective of the game, system keeps crashing. The time it takes to crash varies at times. Sometimes it was within 5 minutes, sometimes after a couple of hours. Initially felt it was the maybe due to heating, but when I started to keep an eye on the temps realized it wasn't that. System used to crash at times even when the temps were just 60-70. Then felt later maybe the RAM is the Choking point, tried running it with an 8+2 GB setup. It reduced any lag in the gameplay but issue used to still occur. 

This let me down from trying to game on the system for quite sometime. Kept on using the system for daily usage for most of the time till now. 

Recently i have been back at trying to game on this system. Got an additional 8GB RAM. Right now running it with a 8+8GB setup. System still crash while trying to game.

It always crashes in the same manner. once the game has been running for sometime, screen suddenly freezes. Whatever sound also playing at that moment also freezes and creates a buzzing Sound. All buttons on keyboard becomes unresponsive. Only way to get back to normal is by hard resetting with the power button.

It so disappoint to own a gaming laptop and not be able to game with it at all. Even games that ran in my old laptop with much lower specs (1TB HDD, 12GB RAM, 2GB Nvidia GT635M, i5 3rd gen) are causing my system to crash.

Could someone suggest any solutions for this problem???

[BeemerBiker]

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@Varun_Raj_777 wrote:

Hi all,

I have a HP Pavilion Gaming 15 (dk-0096-wm). I am the first owner and have had this laptop since 2021. Out of the Box the system comes with i5 9th gen 9300H, 256GB SSD, 8GB ram and 4GB dedicated graphics (Nvidia GTX1650). Very first upgrade i have done is adding an additional 1TB HDD in the available slot to increase storage. 

From day 1 it has been having issues while gaming. Irrespective of the game, system keeps crashing. The time it takes to crash varies at times. Sometimes it was within 5 minutes, sometimes after a couple of hours. Initially felt it was the maybe due to heating, but when I started to keep an eye on the temps realized it wasn't that. System used to crash at times even when the temps were just 60-70. Then felt later maybe the RAM is the Choking point, tried running it with an 8+2 GB setup. It reduced any lag in the gameplay but issue used to still occur. 

This let me down from trying to game on the system for quite sometime. Kept on using the system for daily usage for most of the time till now. 

Recently i have been back at trying to game on this system. Got an additional 8GB RAM. Right now running it with a 8+8GB setup. System still crash while trying to game.

It always crashes in the same manner. once the game has been running for sometime, screen suddenly freezes. Whatever sound also playing at that moment also freezes and creates a buzzing Sound. All buttons on keyboard becomes unresponsive. Only way to get back to normal is by hard resetting with the power button.

It so disappoint to own a gaming laptop and not be able to game with it at all. Even games that ran in my old laptop with much lower specs (1TB HDD, 12GB RAM, 2GB Nvidia GT635M, i5 3rd gen) are causing my system to crash.

Could someone suggest any solutions for this problem???

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Yea, this does not seem right.  I do not know what is causing the problem but possibly you could try a few things.

Bring up the "edit power plan", select the advanced power setting and change the maximum processor speed to %95

Another thing you can try is to disable hyperthreads if your BIOS supports that option.  Most computer games use only one CPU and with hyperthreading enabled that CPU may also be used on other tasks. You have 4 cores and probably do not need 8 threads especially when gaming.

I assume you are frequently checking the NVidia driver site for the most recent game ready drivers.

[Varun_Raj_777]

Thanks BeemerBiker for the suggestions will try them out. I have upadated all drivers and bios as well. Still the issue remains.

Small update on the situation. Went through multiple forums to check if other have faced similar issues. some of the suggestions were to try fast and extensive diagnostic test to identify the issue. tried them but both came out with no issues  found.

 

 

Tried gaming again to find out the problem, but crashed again........

 this was the stats at the time of crashing.

Noticed one key thing while crashing. It only happened when the system is plugged in. Tried gaming on battery had no issues. Plugged it in when the system about to run out of battery, crashed in 5 min.

 

[BeemerBiker]

I suspect the laptop cannot run games at turbo speed. Found the following on google

Some laptops intentionally slow down when they are running on battery in order to conserve power. The processor (CPU) in the laptop switches to a slower speed, and processors use less power when running slower, so the battery should last longer. This feature is called CPU frequency scaling

set maximum speed to %75 for plugged in

What, if anything, is the maximum speed when on battery?  

[Varun_Raj_777]

Dont think that might be the issue here. Both on battery and while plugged in, max CPU performance was set to 100% itself. And also games run ok on battery, only while its plugged in  the system crashes.

[BeemerBiker]

Gaming while battery is charging can overheat the system quickly.

You might try this app unless you already have a temp control app.

https://efmer.com/tthrottle/download-tthrottle/

I have it running on 7 systems.  It does not control fans, it throttles down the CPU and GPU when it detects too high a temp.