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HP Recommended
Pavilion 15 CC502 NE
Microsoft Windows 10 (64-bit)

Hello

 When I turn on the laptop, the fan turns on. The fan is constantly running and the noise is very loud. There is no process on the task manager which is consuming the CPU HEAVILY and it is not hot too. And I've updated the BIOS TOO.

Sometimes it goes off after some time and then starts again.

Please suggest a solution asap

 

 
6 REPLIES 6
HP Recommended

@Yuwan

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your laptop fan is too loud and running constantly. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

When did this issue start?

Did you do any changes to the notebook?

 

Meanwhile

Remove dust and lint by cleaning vents

Most notebook computers have vents located around the case to allow air to flow through the case. If these vents become clogged, or if heat-generating parts become covered with dust, the fan cannot cool the components properly, because the laptop is hot and overheating becomes a problem. Lint and dust accumulation prevents air from flowing around the cooling fan blades and causes the fan to work harder and the laptop to get hot. If there is dust in the vents, you should clean the laptop by blowing out the dust from around the fan and heat shield. This prevents dust from accumulating.

It is not necessary to open the notebook (laptop) to clean out the dust with the canned, compressed air.

The following graphics show the dust accumulation on the inside of the laptop, but dust around the fans and heat shield of the laptop can be cleaned without opening the computer.

Figure : Dust accumulation

Dusty component

Figure : Dust accumulation around a fan

Dust accumulation around a fan

Use a can of compressed air (a vacuum cleaner on blow function or a hair dryer in cool air mode can also be used, though compressed air is better suited for this task) to remove dust from the laptop vents and prevent overheating. Removing the dust increases the air flow to improve cooling and allows the fan to run quieter.

The cooling vents are located in various places depending on the laptop model. You can identify the vents by looking for the copper or black fins inside the vents.

   NOTE:

Be sure to find and clean all the vents on your laptop with the compressed air . Your particular laptop might have vents on the side, the back, or the bottom. Some newer laptops might not have any vents at all.

You should blow the compressed air into the vents on your laptop, and into other openings such as the fan intake vent to help keep the air circulating and prevent dust from accumulating on components.

Figure : Side vents

Blowing the  side vent with compressed canned air

Figure : Bottom vents

Blowing the  bottom vent with compressed canned air

By taking this action periodically as a preventive measure, you can greatly reduce the possibility of component damage and prevent the slowdown of the notebook's performance.

 

You can also refer this HP document for more assistance:- https://hp.care/2hxbop8

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

The Laptop is 9 months old. I didn't do any changes except the regular Windows and Driver updates using HP SUPPORT Assistant

This issue started about a week ago.

And this cleaning thing, can I do it myselves?

There are no side vents in this model (PAVILION 15 CC502NE) and is it safe to unscrew the back panel and clean the fan?

HP Recommended

Screenshot (1).png

 

 

This is my SpeedFan readings

HP Recommended

@Yuwan,

 

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service.

 

As I understand the fan is constantly running and making a noise, I would suggest you follow this link: HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

 

Updating your Notebook computer BIOS (skip this step if you have already performed).

Keeping notebook air vents clear and clean

Increasing the efficiency of the notebook to reduce heat

Using Windows Task Manager to identify corrupt processes

Selecting power saves settings to shut off your computer when it is not in use

 

Answering to the speedfan running? HP does not recommend to use Third party measuring apps as they are not tested by HP and may not be accurate. 

 

Next thing, I would suggest here is to run an extensive system test on the computer from F2(Please capture the failure ID for further assistance).

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshootingsteps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

If the issue still persists, please contact Hp technical support to get the computer repaired.

 

HP Support can be reached by clicking on the following link: 

  1. Click on this link – www.hp.com/contacthp/
  2. 2) Click on “Continue as guest”.
  3. 3) Enter the serial of your device.
  4. 4) Select the country from the drop-down.
  5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

I have been getting System Fan (90B) error on startup too.

Please help

HP Recommended

@Yuwan

 

Thanks for the reply.

I appreciate your time and effort.

 

Looks like there it is a hardware issue.

I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you with this.

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as "Accepted Solution", take care now and do have a fabulous week ahead. 🙂

Cheers

Sandytechy20
I am an HP Employee

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