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‎10-10-2025 10:44 AM

HP Recommended

I purchased my HP laptop on 20th October 2024, but when I checked the warranty status on HP’s website, it shows that the warranty started on 24th August 2024, which is before my actual purchase date. Due to this, I am unable to claim warranty service for my device.

Additionally, my laptop has recently stopped turning on, and I urgently need to have it inspected and repaired under warranty.

I kindly request you to:
 1. Correct the warranty start date based on my purchase invoice.
 2. Assist me in initiating a warranty claim for the laptop that is not powering on.

 

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1 REPLY 1

‎10-13-2025 12:06 PM

HP Recommended

Hi @Sameer69,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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