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Message 1 of 6
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Laptop battery stuck at 93% and goes off when unplugged

HP Recommended
OMEN by HP15-ax249tx Laptop
Microsoft Windows 10 (64-bit)

Battery % stuck at 93 and Laptop turns off when i unplug charger seeing battery reports and Energy reports its seems battery is fine to me just check the reports that i am attaching and Shed some light so that i can proceed what to do next that i have to replace it or it was a internal problem 

 

Thank You

Reports

https://drive.google.com/open?id=1n8szHVqbRHb6dJ_ngGCSbhI_FB59hY3y

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HP Support Agent
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Message 2 of 6
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@Vinay1231 Welcome to HP Community!

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8- When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists check this link: Click here and also, run a battery and adapter test using the steps mentioned in this link: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Message 3 of 6
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Thanks for the answer but i had tried reinstalling the drivers but i never removed battery since it was a closed battery but i will take to some PC expert make them do it 

 

And i will get back to you if it worked or not 

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HP Support Agent
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@Vinay1231 you can skip the step of removing the battery, if its non-removable, please use the steps from the links shared at the bottom instead, and let us know how that pans out.

Good luck and good day.

Riddle_Decipher
I am an HP Employee

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My hp laptop also stopped charging at 93 % and shuts down upon unplugging the charger. I contacted my brother who is having exactly the same laptop as mine and checked with his battery. Surprisingly I got the same error. I really don't understand this. If the problem is with my battery then why would it get the same error with his battery? Surprisingly I have seen here in the hp forum, the same 93 % stuck error was reported by vinay1231, and I don't understand why hp laptops are getting this error. I tried all the possibilities including resetting OS, battery driver uninstallation and reinstallation, etc. Hp battery diagnostics shows my battery is perfect.  when I use my laptop without the battery (power plugged in), it shows 255 % available plugged in. I mean it doesn't make any sense of showing 255 % while no battery is present at all.  Can anyone please help me out with any new way (Please don't put the solutions which are already available bcoz I tried all of then and found no use). 

 

I would be most happy if someone confidently says that these above-mentioned batteries were damaged ones. So that I can buy a new one. Please give me a solution...

 

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I performed battery test and results are as shown below. Please comment a solution

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 2850mAh
Primary_FullChargeCapacity: 1896mAh
Primary_RemainingCapacity: 1772mAh
Primary_MaxError: 1
Primary_CycleCount: 13
Primary_Temperature: 26deg C
Primary_Voltage: 16289mV
Primary_Current: 0mA
Primary_DesignVoltage: 14600mV
Primary_Status: 208
Primary_CellVoltage1: 4082mV
Primary_CellVoltage2: 4106mV
Primary_CellVoltage3: 4139mV
Primary_CellVoltage4: 3963mV
Primary_SerialNumber: 10700 09/23/2017
Primary_ManufacturerName: 131-22-6E
Primary_BatteryCTNumber: 6GGSE05TZ96ULY
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 66
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 300
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