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Vinay1231 Honor Student
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Laptop battery stuck at 93% and goes off when unplugged

OMEN by HP15-ax249tx Laptop
Microsoft Windows 10 (64-bit)

Battery % stuck at 93 and Laptop turns off when i unplug charger seeing battery reports and Energy reports its seems battery is fine to me just check the reports that i am attaching and Shed some light so that i can proceed what to do next that i have to replace it or it was a internal problem 

 

Thank You

Reports

https://drive.google.com/open?id=1n8szHVqbRHb6dJ_ngGCSbhI_FB59hY3y

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HP Support Agent
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Laptop battery stuck at 93% and goes off when unplugged

@Vinay1231 Welcome to HP Community!

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8- When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists check this link: Click here and also, run a battery and adapter test using the steps mentioned in this link: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Vinay1231 Honor Student
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Laptop battery stuck at 93% and goes off when unplugged

Thanks for the answer but i had tried reinstalling the drivers but i never removed battery since it was a closed battery but i will take to some PC expert make them do it 

 

And i will get back to you if it worked or not 

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HP Support Agent
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Laptop battery stuck at 93% and goes off when unplugged

@Vinay1231 you can skip the step of removing the battery, if its non-removable, please use the steps from the links shared at the bottom instead, and let us know how that pans out.

Good luck and good day.

Riddle_Decipher
I am an HP Employee

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