09-14-2019 08:35 PM
Battery % stuck at 93 and Laptop turns off when i unplug charger seeing battery reports and Energy reports its seems battery is fine to me just check the reports that i am attaching and Shed some light so that i can proceed what to do next that i have to replace it or it was a internal problem
09-17-2019 05:56 PM
@Vinay1231 Welcome to HP Community!
I have a few steps listed below that should help you resolve this concern:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
8- When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
09-17-2019 07:47 PM
Thanks for the answer but i had tried reinstalling the drivers but i never removed battery since it was a closed battery but i will take to some PC expert make them do it
And i will get back to you if it worked or not
09-18-2019 11:14 AM
@Vinay1231 you can skip the step of removing the battery, if its non-removable, please use the steps from the links shared at the bottom instead, and let us know how that pans out.
Good luck and good day.
I am an HP Employee
12-28-2019 11:53 AM
My hp laptop also stopped charging at 93 % and shuts down upon unplugging the charger. I contacted my brother who is having exactly the same laptop as mine and checked with his battery. Surprisingly I got the same error. I really don't understand this. If the problem is with my battery then why would it get the same error with his battery? Surprisingly I have seen here in the hp forum, the same 93 % stuck error was reported by vinay1231, and I don't understand why hp laptops are getting this error. I tried all the possibilities including resetting OS, battery driver uninstallation and reinstallation, etc. Hp battery diagnostics shows my battery is perfect. when I use my laptop without the battery (power plugged in), it shows 255 % available plugged in. I mean it doesn't make any sense of showing 255 % while no battery is present at all. Can anyone please help me out with any new way (Please don't put the solutions which are already available bcoz I tried all of then and found no use).
I would be most happy if someone confidently says that these above-mentioned batteries were damaged ones. So that I can buy a new one. Please give me a solution...
12-28-2019 09:51 PM
I performed battery test and results are as shown below. Please comment a solution