• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Pavilion Gaming 15-cx0056wm
Microsoft Windows 10 (64-bit)

My laptop crashes with buzz sound. It used to happen when I played games. But now it happens while using the laptop normally.

I have attached a video file showing the crash. It happened while watching twitch stream.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@empswarup

 

Welcome to the HP Support Community.

 

Let's do these updates: https://support.hp.com/in-en/document/c00042629

 

Windows Updates -  

 

1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

HP Support Assistant Updates -  

 

1) In the search box, type and open HP Support Assistant.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

@empswarup

 

Welcome to the HP Support Community.

 

Let's do these updates: https://support.hp.com/in-en/document/c00042629

 

Windows Updates -  

 

1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

HP Support Assistant Updates -  

 

1) In the search box, type and open HP Support Assistant.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

HP Recommended

Hey!

Everything is up to date. I set the power options to HP recommended and the crash hasn't happened since.

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

HP Recommended

Hard disk failure can also be reason for constant freezing of laptop and the buzzing noise may come form the HHD. If hard disk is not the issue, then faulty hardware can be a reason for this. get it checked from authorized dealer. If the hard disk is causing trouble, take data backup and replace the HDD. These are Laptop Troubleshooting Common Errors and can be solved easily.

TechyPerson
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.