Laptop exchange

[BhavayJ]

Hello

My name is Bhavay Jain and i purchased a pavillion gaming laptop on 21st august 2018.

Only after a month I started facing several problems the touchpad started creating probelm,the laptop takes around 10 mins to boot and biggest of all, after working on my laptop for an hour the screen splits into 4 screens and gets all blurred. I have compalined many times for the past 2 months and have had more than 10 visits at my home and 3-4 at the service station,they keep on formatting ,updating and reinstalling the windows ir some software  and open it up and replace one or more thing but my problems are not solved yet. I have been told there is a software issue and also Hardware issues and everytime they give me some or more new things and i have been struggling for more than 2 months. I WANT A REPLACEMENT FOR MY LAPTOP. I HAVE LITERALLY RECEIVED NO SUPPORT FROM HP SUPPORT.

[kevin-t]

@BhavayJ

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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