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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎08-23-2025 04:10 AM

HP Recommended

Hello, so here’s my problem: I just got my laptop back from the service. It had an overheating issue and the battery wasn’t calibrated.
They replaced the battery and cleaned the PC, and both of my problems were solved. But today, my PC started to freeze while I was gaming. The screen freezes, the Caps Lock light starts blinking (4 long and 2 short), and then it shuts down.
What should I do?

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2 REPLIES 2

‎08-25-2025 03:01 PM

HP Recommended

Hi @MrRoosevelts,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎08-26-2025 02:15 AM

HP Recommended

Hello, thank you for replying r1051nt 9j217ea and I have installed the old drivers for my GPU and it seems to be fixed for now.

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