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PBatenburg
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Message 1 of 4
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Laptop loses signal to external display

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HP Gaming Pavilion - 15-cx0510nd
Microsoft Windows 10 (64-bit)

The monitors seem to be working fine as long as the Intel GPU is used. When the system switches to the NVidia after a couple of minutes, sometimes after about 15 minutes, the screen turns black.
After a couple of seconds the screen shows the "No Signal" message. The only method to get a signal to the monitor again is by powering down the laptop before restarting. Reattaching the cables does not help. neither does using 'Winows-P' to select a different monitor..

I've tried to remove all related drivers and revert back to WIndows Defaults, but also the I have the issue. I t then update them, but I did not get better. For the Nvidia I tried the native WIndows, HP and most recent NVidia version, by the way the laptop uses a Geforce GTX 1060.

ANy ideas on a solution?

3 REPLIES 3
KrazyToad
HP Support Agent
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Message 2 of 4
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@PBatenburg

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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PBatenburg
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Message 3 of 4
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@KrazyToad

 

First of all thank you for reaching out!

 

I'm aware of the HPSA and I ran it several times during my mission so far. I states that there are no new drivers.

Three things on that:

  1. HP does not seem to offer drivers for W10 > 1903 on the site,. I use 1909. When I try to install the 'HP NVidia drivers for example the throw an error stating that they are not valid for my OS.
  2. Through 'Device Manager - Update Driver' I do find newer drivers for some of the components.
  3. Same through some suppliers like Intel, NVidia and Realtek

Basically I have also uninstalled and reinstalled (updated)  all devices: Device Manager - Uninstall Device (+Driver where possible), then reboot and redetect all, then run HPSA: no newer drivers found.

I also ran an HP PC Hardware Diagnostics scan (Extensive) and all components Passed.

 

I am sure there is something wrong with either hardware or drivers as occasionally I experience a BSOD (Critical Process died). Until now this has only happened when in the 'Pause Screen' when playing Forza Horizon 4. So it could be completely unrelated to the original issue.

 

Update: after writing the above I checked the website anf found a newer BIOS (F22). HPSA did not show that new BIOS. I do not think it will make a difference but it I did perform the update. After that I rechecked all devices via Device Manager for updated drivers to make sure I did not miss one before.

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praveen196
HP Support Agent
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@PBatenburg

 

Thank you for the update.

 

In that case, I would suggest you perform the system reset.

 

Have a nice day!!

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