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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎11-22-2024 03:38 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 RCTO Base Model
Operating System: Microsoft Windows 11

Tried many things.. replacing charging cord, opening up and replacing charge plug (original parts), rewriting bios/firmware as well as updates, uninstalling MS ACPI compliant control method battery and letting it reinstall

 

Been kinda just living with this problem for a year after I wasn't able to figure it out. It wouldn't be too bad if these laptops had 4 hour usage time. 

 

The culprit must be software. HP Center says everything is fine, hardware diagnostics, everything fine. Ive never had a problem like this. 

 

Seriously about ready to load debian on this bleep. Not sure how well the flip/tablet mode would work though 😕

 

Category:
1 REPLY 1

‎10-02-2025 08:26 AM

HP Recommended

Hi @harambe623, Welcome to HP Support Community!

 

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

 

I understand how frustrating this issue must be especially after trying so many steps already. You're clearly tech-savvy, and I appreciate the detailed troubleshooting you've done so far.

Your HP Spectre x360 16-f0000 only charges when powered off, not while turned on. You've already:

  • Replaced the charging cord and DC jack with original parts
  • Updated BIOS/firmware
  • Reinstalled the Microsoft ACPI-Compliant Control Method Battery
  • Run HP diagnostics (no hardware faults found)

Given all this, you're likely right that the issue is software or firmware-related. Let's go through a few advanced steps to isolate and potentially resolve the issue.

Check Battery Charging Policy in BIOS

Some HP Spectre models have a BIOS-level setting that controls charging behavior.

  • Reboot and press Esc > F10 to enter BIOS.
  • Navigate to Advanced > Power Management Options.
  • Look for settings like Battery Charging Policy, Adaptive Charging, or Battery Health Manager.
  • Set it to Maximize Battery Health or Fast Charge (try both).
  • Save and exit.

If you recently updated BIOS, it's possible the setting reverted to a conservative charging mode.

Perform EC (Embedded Controller) Reset

This resets the charging logic and power controller.

  • Shut down the laptop.
  • Disconnect charger.
  • Press and hold Power button for 30 seconds.
  • Reconnect charger and power on.

Update HP UEFI Hardware Diagnostics

Even if diagnostics passed, updating the UEFI layer can help.

Install it to the internal storage or a USB stick and run a full battery and power test.

HP Battery Health Manager (BHM) Utility

Some Spectre models support HP BHM which can override OS-level charging behavior.

  • Check if your model supports it:
    HP Battery Health Manager Overview

Clean Boot to Rule Out Software Conflicts

A background service or driver might be interfering with charging.

  • Press Win + R, type msconfig, and hit Enter.
  • Under Services, check Hide all Microsoft services, then click Disable all.
  • Under Startup, open Task Manager and disable all startup items.
  • Reboot and test charging behavior.

If it charges normally, re-enable services one by one to find the culprit.

Try HP Power Manager (if available)

Some Spectre models support HP Power Manager for advanced battery settings.

  • Check Microsoft Store or HP Support Assistant for HP Power Manager.
  • If installed, open it and check for any charging thresholds or battery conservation modes.

Consider a Clean Windows 11 Reinstall

If all else fails and you're still suspecting software, a clean reinstall of Windows 11 (not reset) might help. Use the Windows 11 Media Creation Tool and back up your data first.

Linux Note:

If you're considering Debian, it can work well on Spectre x360s, but:

  • Tablet/Flip mode may require iio-sensor-proxy and libinput.
  • Touchscreen and pen support is decent with GNOME or KDE.
  • Charging behavior may differ due to ACPI driver handling. 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

 

Thanks for being part of the HP Community!


Regards,
Max3Aj

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