Laptop not charging while turned on

[Hana_0776]

Hp omen 15 2019 gaming laptop, had to replace a lost power cable and the new cable (150w laptop charger also from hp) will only charge the laptop while it’s powered off and will stop as soon as the laptop is turned on

[yoshihisa-yokoi]

Try these steps to troubleshoot the issue:

1. Check the battery status:

   • Go to the Control Panel and select "Power Options."
   • Check the battery status and see if it's fully charged or not.

2. Restart the laptop and check again:

   • Restart the laptop and see if it starts charging.
   • If it still doesn't work, then try the next step.

3. Update the BIOS:

   • Go to the HP support website.
   • Enter your laptop's model number and download the latest version of BIOS.
   • Follow the instructions to install the updated BIOS.

4. Check the power source:

   • Make sure that the power source you're using is working properly.
   • Try using a different power source to see if the problem still persists.

5. Reset the power management settings:

   • Go to the Control Panel and select "Power Options."
   • Click on "Choose what the power buttons do."
   • Click on "Change settings that are currently unavailable."
   • Scroll down and uncheck the "Turn on fast startup" option.
   • Save changes and restart your laptop.

If the above steps don't help, you may have a hardware issue and need to take your laptop to a professional for repair.