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‎09-04-2022 02:25 PM - last edited on ‎09-05-2022 06:58 AM by Retired

HP Recommended
Product: OMEN by HP - 15-ce198wm
Operating System: Microsoft Windows 11

Used my PC for hours then shut it down cause the battery is low, after few hours tried to charge it, wasn't charging and not powering up and I also noticed the led light not showing when plug it. So I checked with my technician and he said part of the motherboard has burnt beyond repair. How do I get a new motherboard. PS I'm from Nigeria any help would be useful. 

 

My laptop is Omen HP 15-ce198wm with serial [Personal Information Removed]

Category:
1 REPLY 1

‎09-07-2022 09:15 AM

HP Recommended

@Ademidotun

 

Welcome to the HP support community.

 

I understand that your notebook is not powering on, I am glad to assist you.

This seems to be a hardware issue and requires one on one interaction to take it further.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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