Laptop not turning on. No power and no charging light. Seems like dead.

[Zubair_Dar]

I opened it today to clean the fans. After that i started the laptop without connecting the fans at that point, it started. But when connected the fans and thaan tried turning it on it did'nt worked. No charging light, No fans spining. Nothing is happening. Please guide my what could be the problem?

[MKazi]

@Zubair_Dar

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an OMEN by HP Laptop PC - 15-ax003nx. I read that you had opened the laptop for cleaning purpose and tried to power it on without the fans connected. The laptop powered on then. But after connecting the fans, the laptop does not power on. Not worry, I'll do my best to help you. 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out and connect only the charger and check if that helps.

Also, when there are no nighs on the laptop powering on, you may open the laptop again to check if all the cables and connected properly and there are no misses. You may refer to this detailed service guide of your laptop. 

I sincerely hope this fixes the issue. Please feel free to let me know how it goes. All the best! 🙂

[Zubair_Dar]

Thanks for the answer. I have performed all the actions that you have mentioned above. I went to a repaire shop and he said that an IC is not working. So i would like to know where can i buy the IC from or if the board fails where can i get it from? Because i cant seem to find any link on Hp.com. where i can buy the board or the IC. Thanx.

[MKazi]

@Zubair_Dar

Hi,

Glad to have you back.

I suggest you to contact our HP phone support team to check the available hardware service options for your HP laptop.

Good luck! 🙂

[Zubair_Dar]

I have checked the link but haven't found any email address other than forum support. Can you pleas provide me with email address of HP official. Because the board is dead and i need to find a new board. Thanks.

[MKazi]

@Zubair_Dar

Could you let me know your country of residence? I'll try to get you to direct contact information.

Thanks! 🙂

[Zubair_Dar]

My father bought this laptop from Saudi Arabia. And i am currently using it in Pakistan. But i would prefer it if i can send this directly to the company regardless of any of the countries mentioned above. Thanks.

[MKazi · Accepted solution]

@Zubair_Dar

It would be better for you to contact the regional HP phone support team via this link: www.hp.com/contacthp

Refer to HP's Global warranty guidelines: https://www.hp.com/us-en/shop/tech-takes/understanding-hp-warranty-support

Secondly, you cannot send it directly to HP in Saudi Arabia. You have to ship the laptop to your local address in Saudi Arabia and then someone has to contact HP Saudi Arabia tech support and report this issue. After that HP support in Saudi will arrange a service based on the warranty of the laptop. Post repairs the laptop will be delivered to your Saudi Arabian local address. From there again someone has to ship it to you in Pakistan.

Hope this information helps. Good luck! 🙂

[Zubair_Dar]

Thanks for your assitance. That was very helpful. And i am hopeful my problem will be solved.

[MKazi]

@Zubair_Dar

You're most welcome. 🙂

I'm glad you found the information useful. 

It was a pleasure to share this platform with you. 

Take care!