Laptop not turning on or not charging no signs of power at all

[Cipher1]

Hp omen 16 . My laptop battery was in the process of calibration I didn't know it takes so long to calibrate and I had some work to do so I Did some research,such as if I stop the process will it cause any problem I found out that I can delay the calibration so I stopped the calibration it only 4% when I stopped the process but after that it did actually stop suddenly 5 or 6 seconds later something showed up it was written my bios is updating though the same day before I checked and my bios was already up to date but I don't why it showed u it said it will only take some minutes but suddenly my laptop turned off and it's not starting at all no signs of power not even charging.  Please help and it will be appreciated if you can reply fast , and something I should mention as it might be helpful. It was bought from abroad

[Sneha_01]

Hi @Cipher1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issues with your HP Omen 16 laptop. The combination of a stopped battery calibration process and unexpected BIOS update might have led to the problem you're experiencing. Here’s a detailed troubleshooting guide to help you address the issue:

1. Basic Checks

Check Power Connection:

• Ensure the power adapter is securely connected to both the laptop and the power outlet.
• Verify that the power outlet is functioning by testing it with another device.

Inspect the Power Adapter:

• Check if the power adapter is working properly. Look for any visible damage or loose connections.

Perform a Hard Reset:

• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the power button for about 15-30 seconds to discharge any residual power.
• Reconnect the power adapter (without the battery if removable) and try powering on the laptop.

2. Check for Battery and Charging Issues

Reinstall Battery (if removable):

• If your laptop has a removable battery, reinstall it carefully.
• Ensure the battery is seated properly and try powering on the laptop again.

Check Battery Status:

• If the battery was in the process of calibration and the calibration was interrupted, it might cause temporary issues. In some cases, reinstallation or a power reset might help.

3. Attempt to Enter BIOS or Recovery Mode

Try BIOS Access:

• Power on the laptop and repeatedly press the BIOS access key (usually F2, F10, F12, or ESC) immediately after pressing the power button.
• If you can access BIOS, it indicates that the system is at least partially functional.

Attempt Recovery Mode:

• If the laptop does not power on normally, try accessing recovery mode by holding down the Power button for about 10-15 seconds or pressing specific recovery keys (varies by model).

4. Perform a BIOS Recovery

HP BIOS Recovery:

• Some HP laptops have a BIOS recovery option that can be accessed via a combination of keys. Refer to your laptop’s manual for specific instructions on performing a BIOS recovery.

Create BIOS Recovery Media:

• If you can access another working computer, you might be able to create BIOS recovery media if your laptop supports it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support