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‎10-06-2022 01:27 AM

HP Recommended

Hello @Omen1869 

 

Please click <Show advanced information> and send screenshot again

 

ub6424_0-1665041204265.png

 

Kind regards

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‎10-06-2022 01:47 AM

HP Recommended

Screenshot 2022-10-06 131714.png

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‎10-06-2022 01:59 AM

HP Recommended

Hello @Omen1869 

 

The battery can only perform ~ 53% of the total capacity. It must be replaced urgently for safety reasons !

 

ub6424_0-1665043008593.png

 

Kind regards

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‎10-06-2022 02:00 AM

HP Recommended

Actually it is not even working for 1min without charger even it is showing 53%.By the way where can I get the battery for replacement

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‎10-06-2022 02:15 AM

HP Recommended

Hello @Omen1869 

 

In which country do you live ? It is about the possibility of an order.

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‎10-06-2022 02:17 AM

HP Recommended

City:Vijayawada,State:Andhra Pradesh, Country:India

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‎10-06-2022 02:32 AM

HP Recommended

Hello @Omen1869 

 

(1) HP spare part number: 917724-855

4-cell, 70-WHr, 4.55-AH, Li-ion for use in products equipped with the N17E GPU

 

Replacement for Part Number:

SR04XL SRO4XL 917678-171 917678-1B1 917678-2B1 917724-855 HSTNN-DB7W HSTNN-IB7Z HSTNN-IB72 TPN-C133 TPN-C134 TPN-Q193

 

--->>> Buy:

https://www.amazon.in/15-CE015DX-917678-1B1-917678-2B1-917724-855-HSTNN-DB7W/dp/B09NJ7R2K8

 

(2) How to replace battery ?

--->>> Maintenance and Service Guide

Page 36 Chapter 6 Removal and replacement procedures for authorized service provider parts

Page 37 Component replacement procedures

 

Kind regards

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‎10-06-2022 02:35 AM

HP Recommended

That is not the original battery. Can I get original battery somewhere? 

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‎10-06-2022 02:44 AM

HP Recommended

Hello @Omen1869 

 

Buy battery at HP Partsurfer

https://partsurfer.hp.com/partsurfer?searchtext=917724-855

 

ub6424_0-1665045577336.png

 

Kind regards

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‎10-07-2022 04:56 PM

HP Recommended

Please report back

Kind regards

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