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‎11-16-2022 05:38 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk100 CTO
Operating System: Microsoft Windows 10 (32-bit)

The laptop will only charge if it is shut down or asleep. I have the pavilion gaming laptop, model 15t dk100. The problem started about a month ago, and from poking around a bit online it sounded like what what causing it was the battery having a reduced capacity, and not being able to handle both discharging and charging. I replaced the battery recently, but the problem is still happening. There don't appear to be any other issues with the device.

Category:
3 REPLIES 3

‎11-17-2022 03:08 AM

HP Recommended

Hello @mummaluc 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎11-25-2022 11:06 AM

HP Recommended

OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043

System Model HP Pavilion Gaming Laptop 15-dk1xxx
System Type x64-based PC

Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.41, 9/5/2022

Hope this helps

Was this reply helpful? Yes No

‎11-26-2022 03:52 AM

HP Recommended

Hello @mummaluc

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A29.5 MBNov 9, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

 

(5) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(6) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1669459919150.png

 

(7) Please report back

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