Laptop only charging in switch off condition

[Aaditya19]

Recently my pc stop charging, so i have changed the adapter facing the same issue but when i switch off the pc and plug the adapter the charging starts and when i turn on the pc it stop charging immediately.

[VikramTheGreat]

Hi @Aaditya19,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it can be when your OMEN by HP 16.1-inch Gaming Laptop PC (16-wf0000, 755F7AV) stops charging while powered on. Let’s walk through this.

HP Recommended Steps to Resolve:

1. Inspect the adapter barrel connector for any damage or debris.
2. Insert the connector smoothly and fully into the DC jack in one continuous motion.
3. Avoid pausing or wiggling during insertion.
4. Confirm connection via: 
   • On-screen charging notification
   • Audible charging sound
   • Battery icon in Windows taskbar

👉 OMEN and Victus by HP Gaming Laptop PCs - Computer Will Only Charge When Powered Off | HP® Support

BIOS Recovery – If Needed

If you suspect BIOS corruption or want to reset BIOS settings, HP provides a safe recovery method:

HP BIOS Recovery Steps:

1. Turn off the laptop.
2. Connect the AC adapter.
3. Press and hold the Windows key + B key, then press the power button.
4. Continue holding Windows + B for 2–3 seconds, then release the power button.
5. If the BIOS recovery screen appears, follow the on-screen instructions.

👉 HP Desktop PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat