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- Laptop restart itself while idling

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11-02-2023 06:30 AM
I have problem with my brand new HP OMEN. It tend to restart it self from time to time when it sit idle. Sometimes it boot back up normally sometimes like last time i had to manually shut it down and turn it back on. Its a shame for such a pricey laptop to behave like this.
My Laptop model is HP OMEN 16.1 2023
CPU: AMD Ryzen 7 7840HS
Graphics: NVIDIA GeForce RTX 4060
RAM: 16GB
SSD: 1TB
**Windows is up to date, all drivers and apps are up to date.
This is events in event viewer
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-11-02T09:16:36.4735278Z" />
<EventRecordID>5873</EventRecordID>
<Correlation />
<Execution ProcessID="3668" ThreadID="3716" />
<Channel>System</Channel>
<Computer>XXXXXXXXX</Computer>
<Security />
</System>
- <EventData>
<Data>4:12:22 PM</Data>
<Data>11/2/2023</Data>
<Data />
<Data />
<Data>148141</Data>
<Data />
<Data />
<Binary>E7070B000400020010000C0016004000E7070B000400020009000C0016004000DC0500003C00000001000000DC050000010000001E0000000100000000000000</Binary>
</EventData>
</Event>
__________________________________________________________________________________________________
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="volmgr" />
<EventID Qualifiers="4">162</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-11-02T09:16:24.7007923Z" />
<EventRecordID>5881</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="272" />
<Channel>System</Channel>
<Computer>XXXXXXXXX</Computer>
<Security />
</System>
- <EventData>
<Data>\Device\HarddiskVolume3</Data>
<Binary>000000000100000000000000A2000400187400000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
__________________________________________________________________________________________________
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2023-11-02T09:16:25.0290155Z" />
<EventRecordID>5890</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>XXXXXXXXX</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xffffd579a3b810f0</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0xfffff8035834187a</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">20</Data>
<Data Name="CsEntryScenarioInstanceId">133</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">133</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">1</Data>
</EventData>
</Event>
__________________________________________________________________________________________________
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
<EventID>1001</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-11-02T09:16:37.6427463Z" />
<EventRecordID>5963</EventRecordID>
<Correlation />
<Execution ProcessID="1432" ThreadID="1436" />
<Channel>System</Channel>
<Computer>XXXXXXXXX</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="param1">0x00000050 (0xffffd579a3b810f0, 0x0000000000000002, 0xfffff8035834187a, 0x0000000000000002)</Data>
<Data Name="param2">C:\windows\MEMORY.DMP</Data>
<Data Name="param3">d1e392c1-661d-43af-9f13-7143c294f9db</Data>
</EventData>
</Event>