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‎12-26-2023 06:15 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (771S7AV)
Operating System: Microsoft Windows 11

photo_2023-12-26_18-33-05.jpg

 

This error pops up when my laptop is on and i am not using it. Even while browsing on chrome and explorer, all of a sudden this error comes. 1 out of 10 times it restarts, otherwise i have to manually press power button for 10 sec to switoff my laptop and then start again

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1 REPLY 1

‎12-28-2023 11:16 AM

HP Recommended

Hi @Akki1771,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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