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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Microsoft Windows 11

Hi ,

For some reason I was just using my laptop and then it made a pop sound and then the screen turned off . The laptop won't turn on again and whenever I try to plug the laptop into the adapter, the LED charging light is not working either. 

My laptop is the hp omen 17.

Thanks .

Pls help 

2 REPLIES 2
HP Recommended

Hi @YA04,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV). The screen is not turning on Not to worry I will help you to get a resolution to resolve the issue.

 

May I know 

Do you see a Hp Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

 

Please try the following Troubleshoots steps. 

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

After the above  troubleshooting steps if the unit  turns on 

 

Please  update Windows and HP support assistances updates 

 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

The screen still won't turn on. I sent it to one repair guy who said he couldn't do anything because he struggled to find the schematics of the laptop online 

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