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‎10-05-2022 05:19 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 10 (64-bit)

The latency always suddenly goes high when I am playing the game. But when I connect to the network cable it's totally fine.

No this issues on my old laptop.

Category:
1 REPLY 1

‎10-06-2022 06:55 PM

HP Recommended

Hello @GIAOO 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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