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‎08-03-2022 07:19 PM - edited ‎08-03-2022 08:32 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 IDS Base Model
Operating System: Microsoft Windows 11

Left clicking on my trackpad works intermittently. It works sometimes and it doesnt during other times. In addition to this, when left clicking doesnt work, the entire trackpad feels sluggish. I'm getting by thanks to a usb mouse but this is not normal. I tried reinstalling the driver and updating windows but neither has fixed my issue. Has anyone else experienced this? To me, this looks like a hardware issue but I want to be sure before I take it to the service center.

 

Edit: Right clicking on the touchpad works as expected

Category:
3 REPLIES 3

‎08-05-2022 03:17 PM

HP Recommended

Hello @BUGSIE91 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Try ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A11.2 MBApr 11, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update 

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A0.5 MBMay 21, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBMay 21, 2021Download

Intel Serial IO Driver

30.100.2104.1 Rev.A0.8 MBSep 10, 2021Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.A18.5 MBSep 10, 2021Download

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

 

(5) Reboot

(6) Install/Update

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C2.2 MBMar 17, 2022Download

 

(7) Reboot and test again ...

(8) Please report your results

Was this reply helpful? Yes No

‎08-06-2022 07:15 PM - edited ‎08-06-2022 07:26 PM

HP Recommended

@Ub6424 Thanks a lot for your response.

I am still facing the same issue! Left click on my touchpad is not working right now. However, a single tap is working just fine.

Was this reply helpful? Yes No

‎08-07-2022 03:06 AM - edited ‎08-07-2022 03:41 AM

HP Recommended

Hello @BUGSIE91 

 

This seems to be a technical defect...

 

(1) Shutdown notebook ( no sleep, no hibernate )

(2) Disconnect charger

(3) Press and hold <power button> for 30 seconds

(4) Connect charger

(5) Start windows and test touchpad again

(6) if it still fails

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- Touchpad should be replaced

- General cleaning ...

 

HP warranty valid -> Contact HP Support

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Buy parts at https://partsurfer.hp.com/

 

HP Spare part numberDescription
M62229-001Touchpad 
M57110-001Touchpad cable

 

Download -> Maintenance and Service Guide

Page 48 Chapter 5 Removal and replacement procedures for authorized service provider parts

 

ub6424_0-1659864986325.png

 

Page 49 Component replacement procedures

ub6424_1-1659865019265.png

 

 

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