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- Left fan making noise

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01-31-2019 11:55 AM
I bought the hp omen 15 laptop a month ago, it was working soo well, great performance, great cooling and screen quality,, suddenly the left fan started to make a strange noise when turning the laptop on and when inside a game, beside that the temperature started to rise without the fans working to cool it down and its becoming very annoying, also sometimes when i turn on the laptop it shows system fan error 90b , i tried to clean the fans and do bios update also hard reset none worked for me it did spin normally for one time only after the problem occured, i will attach 4 links of videos i took to show the source of the sound and how it sounds like:
When i turn on the laptop: https://vimeo.com/314549136
How it sounds like when in a game: https://vimeo.com/314531253
When i tried to manually spin the fans to locate the source :https://vimeo.com/314528828
When its spinning normally while doing nothing: https://vimeo.com/314526331
I am looking forward to fix this somehow or to know what is exactly causing this sound inside the left cpu fan
Help me 😞
02-01-2019 12:02 PM
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.
The 90b error clearly states that it is a mechanical failure.
In this case, I'd request you to speak to the support team for further assistance. 🙂
1) Click on this link - http://www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
Fill the web-form and proceed further.
Feel free to reach out if need any other assistance.
Thanks,
Barachiel
I am an HP Employee