Left half of the trackpad randomly stops working

[Icelino]

Hello! I've just received my brand new Omen 16 laptop, and the left half of my trackpad stops working randomly, but the right side works perfectly. In order to fix this i have to press fn+F11 in order to disable then reenable it. Does anyone have a fix for this?

[ub6424]

Hello @Icelino 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the touchpad ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Icelino]

[ub6424]

Hello @Icelino 

I have written with you before ... 😉

(1) Download and install / update

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C

2.2 MB

Mar 17, 2022

Download

(2) Restart Windows

(3) Test

(4) Please report your results

[Icelino]

I have installed the driver and restarted Windows but the issue still persists .

[Icelino]

I also want to mention than when this issue happens, the right click of the touchpad works but the left one doesn't.

[ub6424]

Hello @Icelino 

(1) Shutdown notebook (No Sleep / No Hibernate)

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Test <touchpad> again

(6) Please report your results

[Icelino]

The issue is still present after doing this.

[ub6424 · Accepted solution]

Hello @Icelino 

The touchpad has a technical defect.

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Alternative:

Use external mouse

Good luck

[steamship]

Icelino - Have you sent the laptop back for repair, as I've had the same issue with the trackpad on two brand new Omen 16s?

I was thinking of logging a support call, but these laptops are coming straight from the factory with this fault, and no amount of unistalling and reinstalling drivers sorts it out, which is the usual advice given on how to resolve it.