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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 15-en0023dx
Microsoft Windows 10 (64-bit)

Hi everyone,


The key for the letter x is not working on my laptop, at all. I try blowing into it, which sometimes helps, but whenever it does work, I have to press it and hold it for a while for it to work.


Any advice? I'm going to try to update the software and see if it's a software thing, but my gut tells me it's likely hardware related.


Thanks in advance for any help!

HP Recommended



Welcome to the HP support community.


I understand that you are getting a keyboard issue, I am glad to assist you.

Connect an external keyboard and check if that works fine.



Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here


  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

HP Recommended

Get a USB keyboard and see if it works.  If it does then the laptop keyboard hardware is likely bad.  Many people have experienced similar issues on Omen 15 and 17.  I had the first failure (Omen 17) on the "a" key replaced under warranty. The warranty keyboard failed again on the "T" key 10 months later. I bought a  replacement and installed it myself, was easier than I expected.  I had never installed a keyboard before. Laptop is 5 years old now and I use a USB keyboard. Its not the same feel as the HP one, I really liked the Omen keyboard touch sensitive and keyboard feel.   I could type fast on it. However, the constant failures were a headache so I've given up on it.

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