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Microsoft Windows 11

Hi, I own a pavilon 15 cx 0000 . so I was transfering some files to another hard drive and when I went to check the process and to my horror I see the keyboard and the screen all bursted in liquid. I thought there was some leak coming from the celing but that wasnt the case. Literally the computer was dripping some oily liquid with a funny smell. The computer was still running when this happened I imediately turned it off and disconected it and when I held it in my hands it was literally dripping that liquid from the side. I had to dry it off, opened it and the battery was covered in this weird liquid and it even got to the memory bracket. After that the laptop didn't turn on again. What happened? Is there a fix? My laptop long overdued its warranty but will hp do someting about it? Is it a factory failure? HEEELP

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Hi @Andresaris81,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with the Liquid bursting from the bottom through the keyboard with your Hp Product. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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