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Kajemaro
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Locking while playing after bios update

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hp pavilion 15-ec
Microsoft Windows 10 (64-bit)

after updating bios to f.08. System is switching to hibernate after few minutes. Unable to downgrade bios to previous version. The laptop is month old. 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Kajemaro Welcome to HP Community!

 

I understand that Locking while playing after bios update.

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Start with a hard reset to release any excessive static on the PC: 

  • If Windows is open, click Start and then Shutdown. 

  • If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. 

  • With the power off, disconnect the power cord from the back of the computer. 

  • With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. 

  • Reconnect the power cord and turn on the power. 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here 

(restoring BIOS on notebook: http://support.hp.com/us-en/document/c02693833)  

(on desktops: http://support.hp.com/us-en/document/c04126730)  

  

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

  

For more details: Click here 

(Notebook bios update: http://support.hp.com/us-en/document/c00042629)  

(Desktop bios update: http://support.hp.com/us-en/document/c00007682)  

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Kajemaro
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Message 3 of 4
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So the laptop came from service. Hp replaced grafik card and thermal module and guesss what? Still the same problem because hp is blind and def for the fact that bios is the problem!... have to send it again, and lagain and again and again. Hopefully you will understand the problem when every one will send it back. Should choose the asus rok instead it was the same money. 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
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@Kajemaro

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

 

 

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