• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-03-2020 01:06 AM

HP Recommended
Product: Omen Ax006nf
Operating System: Microsoft Windows 10 (64-bit)

Hi

I bought a hp omen ax006nf in 2017. I worked perfectly until september (not critical). My brother bought an omen too (dont remember the model but it's similar to mine).

When he started his laptop, we noticed that the light on his keyboard was so brighter than mine. I guess I lost brightness until 2017.. 

I searched for several days on forums but didnt find why I have this issue on my laptop.. I reinstalled it, changed pilote etc, no change.

Do you have an idea please ? 

 

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2020 12:32 PM

HP Recommended

Hello @Sapinscuit 

 

I have noticed the newer laptops have brighter keyboard lighting now than the old models did. I have had the 17 inch model from 2017 and its keys were not as bright either.

Its a physical limitation and not correctable via software. Unless you have some LED's that are not actually working now, there would not be anything else I could offer. The lighting is built-in to the keyboard panel and you would have to replace the whole top to fix that. Not worth the cost, if that is whats actually wrong.

Hope that helps.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-03-2020 12:32 PM

HP Recommended

Hello @Sapinscuit 

 

I have noticed the newer laptops have brighter keyboard lighting now than the old models did. I have had the 17 inch model from 2017 and its keys were not as bright either.

Its a physical limitation and not correctable via software. Unless you have some LED's that are not actually working now, there would not be anything else I could offer. The lighting is built-in to the keyboard panel and you would have to replace the whole top to fix that. Not worth the cost, if that is whats actually wrong.

Hope that helps.

Was this reply helpful? Yes No

‎12-03-2020 02:04 PM

HP Recommended

Hi! Oh ok.. its bad but not critical so i will not touch haha. 
thanks for your quick answer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.