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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Microsoft Windows 11

Hello, I have an issue when it comes to configuring macros. The problem is, that I ma able to configure them just fine.  (Fn+F9 for pause)

Bardzioch_0-1660296497828.png

Yet, they dont seem to work. Furthermore, they seem to change to a different key upon pressing the macro key in a search bar for example, the key gets reasiggned to a seemingly random letter. Macro key P6 gets reasigned to G, P1 gets the letter p, P2 gets h, etc.

Bardzioch_1-1660296666046.png

How can i solve this issue so that i can use macro keys for functions like Volume Down or Media Pause? 

 

5 REPLIES 5
HP Recommended

Hello @Bardzioch 

Sorry to hear that you are having problems ... I would like to help you.

 

Please provide system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name
Version
System SKU ( equals HP product number (p/n) )
BIOS Version/Date
SMBIOS Version
BaseBoard Model
BaseBoard Name


(2) Please report your results

 

HP Recommended

Hi @ub6424

Os Name: Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

SKU  4J9D9EA#AKD

BIOS Version/Date AMI F.26, 28.01.2022

SMBIOS Version 3.3

BaseBoard Model 88F7
BaseBoard Name 86.39

 

I hope I got everything right. Thank you for devoting your time for me.

HP Recommended

Hello @Bardzioch 

 

Please follow instructions ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A11.2 MBApr 11, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(5Reboot

(6Please report your results

HP Recommended

Hello again, sorry for the late response.

Unfortunately, this had no effect on the problem. I can provide video footage of the problem if you want to.

HP Recommended

@Bardzioch wrote:

Hello again, sorry for the late response.

Unfortunately, this had no effect on the problem. I can provide video footage of the problem if you want to.


This is a very specific problem !

 

For an expensive gaming notebook, you can expect the software to work flawlessly. The OMEN software must know the keyboard layout (key codes) and language.

Please contact HP support if the device is still under warranty. Even if it is out of warranty the software should be fixed, because it is a bug !

 

Good luck

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