Macro Omen Gaming Hub

[Bardzioch]

Hello, I have an issue when it comes to configuring macros. The problem is, that I ma able to configure them just fine.  (Fn+F9 for pause)

Yet, they dont seem to work. Furthermore, they seem to change to a different key upon pressing the macro key in a search bar for example, the key gets reasiggned to a seemingly random letter. Macro key P6 gets reasigned to G, P1 gets the letter p, P2 gets h, etc.

How can i solve this issue so that i can use macro keys for functions like Volume Down or Media Pause? 

[ub6424]

Hello @Bardzioch 

Sorry to hear that you are having problems ... I would like to help you.

Please provide system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

SMBIOS Version

BaseBoard Model

BaseBoard Name

(2) Please report your results

[Bardzioch]

Hi @ub6424

Os Name: Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

SKU  4J9D9EA#AKD

BIOS Version/Date AMI F.26, 28.01.2022

SMBIOS Version 3.3

BaseBoard Model 88F7
BaseBoard Name 86.39

I hope I got everything right. Thank you for devoting your time for me.

[ub6424]

Hello @Bardzioch 

Please follow instructions ...

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A

11.2 MB

Apr 11, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

OMEN Gaming Hub SDK Package

1.0.57 Rev.A

48.3 MB

May 4, 2022

Download

(5) Reboot

(6) Please report your results

[Bardzioch]

Hello again, sorry for the late response.

Unfortunately, this had no effect on the problem. I can provide video footage of the problem if you want to.

[ub6424]

---

@Bardzioch wrote:

Hello again, sorry for the late response.

Unfortunately, this had no effect on the problem. I can provide video footage of the problem if you want to.

---

This is a very specific problem !

For an expensive gaming notebook, you can expect the software to work flawlessly. The OMEN software must know the keyboard layout (key codes) and language.

Please contact HP support if the device is still under warranty. Even if it is out of warranty the software should be fixed, because it is a bug !

Good luck