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HP Recommended
HP Omen 15-en0012ax
Microsoft Windows 10 (64-bit)

Related issue:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-15-WiFi-Disconnects-and-other-issues-with-AX2...

 

I can confirm the same problem with AX200 in another Omen15. It is a major issue as it prevents you from connecting to the internet or pairing bluetooth devices like gamepads or headsets. 

 

Problem details:

Intel WiFi 6 AX200 is hidden under Network adapters in Device Manager.

 

Attempted troubleshooting:

 

Outcome:

I am re-connected for now but it is likely to recur as it had before. Hard to tell whether any of the attempted troubleshooting did the trick or was just a stroke of luck. Any official resource from HP for this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It looks like it was a software issue rather than a hardware one, which is better. Somehow Win10 files got suddenly corrupted and I faced a litany of other random errors (i.e. Microsoft Store corrupted, OMEN Gaming Hub corrupted).

 

Solution:

As always, re-installing Win10 and factory reset did the trick. I created a Recovery USB via HP Cloud Recovery Tool a while back but I think you can also use the recovery partition by pressing F11 during bootup.

 

Official Tutorial:

https://www.youtube.com/watch?v=P7AwuKNJKS4

 

I hope somebody finds this monologue useful. It was a tedious solution, but nonetheless, a real solution rather than a workaround.

View solution in original post

Chapters: 00:00 Introduction 00:16 What you will need 01:19 Start recovery process 04:16 Recover your computer 07:19 Final steps Watch this video to know how to recover your computer using the HP Cloud Recovery Tool. We will set up a recovery image on a USB flash drive using the tool and get your
3 REPLIES 3
HP Recommended

I have been disconnected 3 times since posting this. What seems to repair it is re-installing the BIOS. But I don't trust that either and even if it does, not really an acceptable resolution if it keeps happening.

 

This problem is too tricky when all the reasonable troubleshooting has been done. 😞

HP Recommended

Progress (if you can call it that):

I am now able to replicate the issue consistently. It only happens when you wake up the laptop from sleep. If you turn it on from shutdown, WiFi/BT is able to re-establish and AX200 is back in Device Manager.

 

Unticking this option also did nothing:

Screenshot 2021-10-23 013041.png

 

Workaround:

Set Sleep to Never under Power & sleep settings.

Screenshot_1.png

Not the most ideal solution as I am still stumped on the rootcause of this. Probably the weirdest I had to troubleshoot in a while.

HP Recommended

It looks like it was a software issue rather than a hardware one, which is better. Somehow Win10 files got suddenly corrupted and I faced a litany of other random errors (i.e. Microsoft Store corrupted, OMEN Gaming Hub corrupted).

 

Solution:

As always, re-installing Win10 and factory reset did the trick. I created a Recovery USB via HP Cloud Recovery Tool a while back but I think you can also use the recovery partition by pressing F11 during bootup.

 

Official Tutorial:

https://www.youtube.com/watch?v=P7AwuKNJKS4

 

I hope somebody finds this monologue useful. It was a tedious solution, but nonetheless, a real solution rather than a workaround.

Chapters: 00:00 Introduction 00:16 What you will need 01:19 Start recovery process 04:16 Recover your computer 07:19 Final steps Watch this video to know how to recover your computer using the HP Cloud Recovery Tool. We will set up a recovery image on a USB flash drive using the tool and get your
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