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HP Recommended

Since HP believes that finding a solution to a problem after a few months is not a good reason to post it, I will rewrite the previous topic here, followed by its solution, for the other users' convenience.

 

Original post:

Product name: OMEN 17.3 inch Gaming Laptop PC 17-ck0000.

Issue: the manual control of the fan speed in OMEN Gaming Hub is ignored most of the times.

Description: since I would like to use my notebook also in situations where its CPU (or GPU) is not severely stressed, and I would like to "appreciate silence" in these situations, the automatic fan speed imposed by OMEN Gaming Hub (i.e., 2000 RPM, which is rather excessive for apparently no reason, even at temperatures ranging below 40 °C) is not suitable for me. Even though the MAX mode always works (giving the impression that the notebook is trying to take off), most of the times the Manual control is completely ignored for no apparent reason, both if I set it at low speed or high speed, and also if I controll it by means of the graph. A few times it worked - and I could not figured out under which conditions - but after some time it gets ignored again all of a sudden. When the manual control worked, it allowed the fan speed to drop to 1200 RPM, which is perfectly fine, and keeps the temperature of the CPU and GPU in the exact same range of the excessive automatic 2000 RPM, showing that such a high lower threshold cannot be imposed for any sensible reason, except for annoying users.

 

Provisional solution:

After some time, I found a provisional solution to my problem.

It looks like that, for the manual control of the fan speed in the OMEN Gaming Hub, the services HP App Helper HSA Service and HP Omen HSA Service must be running. Even though both services are set to 'automatic', they do not start automatically with the OS; at least, they do not start consistently (sometimes both start, sometimes both do not start, sometimes only the first on does, sometimes only the second one does).

In addition, if the OMEN Gaming Hub is running and one of the aforementioned services is not, then starting (or restarting) those services will not solve the issue. One must first make sure that both the aforementioned services are running, end the OMEN Gaming Hub task from Task Manager (if running), and then start it again. Closing the app (and not ending the corresponding task in Task Maganer) does not seem to be always sufficient.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

"Definitive" solution:

It appears that this issues is not due to HP's software, but rather to the OS Windows 10. In fact, in some previous updates (likely before 2021) Windows developers thought that it would be funny to break the (rather problematic but still default) "quick boot" option in such a way that the system will load the "automatic" services randomly (I learnt of this issue from other Windows 10 users who had similar problems). So, unless the Windows 10 developers decide to fix the "quick boot" option (which is rather unlikely), the only reasonable solution to the aforementioned problem is to simply disable it. Everything is running smooth so far (and the system still loads in a few seconds; if there is a difference in the loading time, I cannot appreciate it).

 

View solution in original post

1 REPLY 1
HP Recommended

"Definitive" solution:

It appears that this issues is not due to HP's software, but rather to the OS Windows 10. In fact, in some previous updates (likely before 2021) Windows developers thought that it would be funny to break the (rather problematic but still default) "quick boot" option in such a way that the system will load the "automatic" services randomly (I learnt of this issue from other Windows 10 users who had similar problems). So, unless the Windows 10 developers decide to fix the "quick boot" option (which is rather unlikely), the only reasonable solution to the aforementioned problem is to simply disable it. Everything is running smooth so far (and the system still loads in a few seconds; if there is a difference in the loading time, I cannot appreciate it).

 

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