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HP Recommended
HP Pavilion 17.3 inch Gaming Laptop PC 17-cd2000 (2P0M9AV)
Microsoft Windows 11

Hi. 

I recently bought a laptop cd2205nw. Where can I download the "user manual" and "maintenance and service guide" ?

Thanks.

10 REPLIES 10
HP Recommended

Hello @Bug_Locker 

 

You can download your requested documents here ( also different languages )

https://support.hp.com/lv-en/product/hp-pavilion-17.3-inch-gaming-laptop-pc-17-cd2000/2100372088/mod...

 

Your Specification:

https://support.hp.com/lv-en/document/c08052226

User Guide:

http://h10032.www1.hp.com/ctg/Manual/c06630097.pdf

Drive Maintenance:

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

>maintenance and service guide

Contact HP ! I don't have a download link.

 

And the Software and drivers page:

https://support.hp.com/lv-en/drivers/selfservice/hp-pavilion-17.3-inch-gaming-laptop-pc-17-cd2000/21...

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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HP Recommended

1) The user manual shows that the USB port at left side isnt USB SuperSpeed. The product specification page (https://support.hp.com/gb-en/product/hp-pavilion-17.3-inch-gaming-laptop-pc-17-cd2000/2100372088/mod...) shows that it is SS (3 USB SS total) . Also my USB port has the "SS" which that means it is SuperSpeed ? 

2) I had already downloaded this manual. Nowhere does it mention the series or models of the laptops it refers to. Also it has a creation date "Second Edition: January 2020" , while cd2205nw released at markets at 2021. So i guess this manual isnt for cd2205nw.

3) You dont provide me a link for the "maintenance and service guide". It means there is no maintenance and service guide for this product ? If yes how a can learn full product's information such as how many disk(s) could be added , whats the type of (SATA , M2 , dimensions) , PCI bus generation support , and all the other full specs ?

Also instructions about assembly-disassembly would be useful.

Thanks.

HP Recommended

Hello @Bug_Locker 

 

Disassembly is similar in many cases. Please look here for instructions.

https://www.ifixit.com/Device/HP_Pavilion_17

 

For Specs, ask user @Paul_Tikkanen 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

1) I understand that there is no "maintenance and service guide" for cd2205nw model or cd2xxx series ? Is that true ?

2) How i can ask @Paul_Tikkanen ?

Thanks.

HP Recommended

Hi, @Bug_Locker 

 

Unfortunately, HP only has the service manual for the older 17-cd0xxx model series.

 

Maintenance and Service Guide HP Pavilion Gaming 17 Laptop PC

 

There is also a service teardown video for the older model series...

 

Removing & Replacing Parts | HP Gaming Pavilion 17-cd0000tx Laptop| HP Computer Service | @HPSupport...

 

According to the processor specs for your notebook's processor, the PCIe generation of the M.2 slot is Gen 3.

 

Intel Core i711370H Processor 12M Cache up to 4.80 GHz with IPU Product Specifications

 

Memory:  Your notebook uses DDR4-3200 memory.

 

You can do this to see how much memory your notebook can support...

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

I'm pretty sure you will find that it supports 2 x 16 GB of DDR4-3200 memory.

 

You can also run the free utility that I zipped up and attached below and see if you can get a specification report from your notebook's M.2 slot.

 

Since this is a peer-to-peer forum and we don't work for or represent HP, we are limited to what we can find on this forum or by doing a general search on the internet.

HP Recommended

1) Thanks but i already have HWinfo.

2) The user manual isnt for my system as e.g shows wrong information about USB ports and it created at 2020. Cd2205nw released at markets at 2021.

3) When you want to disassembly a PC you need instructions at a paper cause you dont have internet to see a video via internet.

4) I copy from Intel's 11370H page :

-Microprocessor PCIe Revision Gen 4

-Chipset / PCH PCIe Revision Gen 3 
Also I know that the preinstalled M.2 drive is a Micron at PCI 3 gen. bus.
So the question is could I upgrade to PCI 4 gen. m.2 disk ?
5) It supports 2nd (internal) drive ? If yes SATA or m.2 and what dimensions ?
6) Conclusions : HP must upload at its site a valid user manual and a maintenance and service guide for cd2205nw and/or for cd2xxx series.

Thanks.

 

HP Recommended

You're very welcome.

 

You could upgrade to a Gen 4 NVMe SSD, but it may only run at the Gen 3 speed according to Intel.

 

You'll have to open up the notebook using the existing resources I gave you to see what can be done as to adding a second drive.

 

If there is a second M.2 slot, it would also support a NVMe SSD.

 

As I wrote earlier...I do not work for or represent HP, so I am just as in the dark as you are.

HP Recommended

That means If upgrade to Gen 4 , i will have Gen 3 speeds , right ?

HP Recommended

Yes, if the specs from Intel are correct.

 

However, there are other HP notebooks with Intel 11th gen core processors that do have the right service manuals and it shows that HP offers PCIe Gen 4 SSD's in some of them.

 

Take this model series, for example.  Chapter 1 shows Gen 4 SSD's can come with the model series.

 

Maintenance and Service Guide (hp.com)

 

The Intel specs for the best processor offered in that model series also shows the M.2 slot is only Gen 3.

 

So why is HP offering Gen 4 SSD's in that model series if they don't run at the Gen 4 speed?

 

Intel® Core™ i7-11800H Processor

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