Memory test failed

[Dame_c]

I keep on getting the blue screen of death, did a memory test which failed:

FAILURE ID: QC76JF-531AHK-XD0021

PRODUCT ID: VY33EA#ABU

Can someone help me resolve this issue?

Thank you

[Paul_Tikkanen]

Hi:

The failure ID codes are 4 groups of 6 characters.

You only posted 3 of the 4 groups, so I cannot generate the failure report.

[Dame_c]

Sorry I missed one of the group. See below 

-401703

Thank you 

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

QC76JF-531AHK-XD0021-401703

OK

XXXXXXXXXX

2/20/21

200

Memory

Cache Module, Memory, Memory Board

Memory Module Failure (no DIMM id)

You will need to replace the failed memory module in order to fix the problem.

The product specs for your notebook indicate that it came with 2 x 2 GB of memory.

HP Pavilion dv6-2114sa Entertainment Notebook PC - Product Specifications | HP® Customer Support

Since the report doesn't tell us which of the two memory chips is bad, what you can do is to remove one of them, run the notebook and see if the code is gone and the notebook works.

If it is you won on the first try and you can replace the defective memory module.

If you still get the failure code, remove the memory chip in there and replace it with the first one you removed.

Then the code should have gone away and the PC should work.

You can continue to run the PC without the bad chip until you can get it replaced.

It will just run a bit slower.

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

ManualsLib - Makes it easy to find manuals online!

[Dame_c]

Hi 

Thank you so much for this information it was really helpful. I will try and do this myself which I assume should be straightforward. 

Thanks again 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.