Missing System Image HP Pavilion dv6t-7000

[thomaswcp]

Hello there,

I have owned a HP pavilion notebook for a number of years ( a very good machine that seems to handle anything I throw at it), and i have had to restore to factory settings many times use the recovery manager. This week I went to do it again but the system image appears to be missing. The computer still functions but there are creeping problems that a system reset would solve. Is there any way to recover that system image? for reference I usually reset the computer by holding F11 at bootup and  using the recovery manager, but this time it says it cant find the system image.

Thank you very much

[ub6424]

Hello @thomaswcp 

Please check your notebook hardware ! Especially the drive !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

See how it works and do it

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results and send pictures.

best regards

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[thomaswcp]

Thank you for your quick response. UEFI barely works, as I can get a scan going, but in about 30 min the computer quits it. This is one of the reasons I wanted to try a system reset to factory settings. But unfortunately, as I said, the system image that is usually stored in the computer got deleted somehow. I wanted to order recovery media, but you cant do that anymore.

[ub6424]

Hello @thomaswcp 

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@thomaswcp wrote:

... UEFI barely works, as I can get a scan going, but in about 30 min the computer quits it ...

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What do you mean "quits it", does the scan stop suddenly or does the scan stop normally ?

best regards

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[thomaswcp]

It stops suddenly... no error messages, just computer is just turned off... some other important details: this started when I tried to upgrade and install windows 10 from windows 7... I made a bootable flash drive, changed the boot order to USB first, but when I restarted the computer the screen started spitting out gibberish

please ignore the reflection as I had to take a picture of the screen after booting using the flash drive. If I remove the bootable media, it just goes to windows 7 as normal

[ub6424]

Hello @thomaswcp 

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@thomaswcp wrote:

It stops suddenly... no error messages, just computer is just turned off...

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That's not good ! 

Remove the drive and clone it with another computer.

Please run "all" diagnostic tests (except drive) again.

Can you tell if the notebook has or had overheating problems ?

best regards

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[thomaswcp]

All right, so I have 2 ssd, a 250 GB that seems to boot fine, and a newer 1 TB that boots into the gibberish you saw earlier (every other HD I tried does the same thing, I dont know what it is about the 250gb one that allows it to work). I installed the 250gb HD and tried UEFI

 So I ran a system quick Test:

Then I did a Hard drive test:

It seems to say that there are 2 HD and one of them has failed. That leads me to think that maybe whatever held the recovery image has failed (just a guess, let me know what you think).

I also tried installing the 1tb HD and running UEFI and this is what I got:

I dont really know what to make of the different interface as I did the same thing (hold down F2).

I also tried to reinstall windows 7 and this is what greeted me:

the computer had heating problems in the past (it has had heating problems since day 1). Everytime it got out of hand I would clean the dust and it seemed to help a little.

I really appreciate you help

[ub6424]

Hello @thomaswcp 

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@thomaswcp wrote:

...

the computer had heating problems in the past (it has had heating problems since day 1)

I really appreciate you help

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In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked
- General cleaning ...

My request to you:

Please tell me the product number (p/n) of your notebook.

You will find this information on the back of your notebook printed in small alphanumeric letters.

I will send you the link for the service manual.

best regards

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[thomaswcp]

So you think its a hardware issue? I thought it might be a software issue... do you know if I can get a recovery image anywhere nowadays?

I did a system check last year... I thought I might need to reassemble everything again, but I was putting it off because I'm not the most adept at it and I never know if my laptop is gonna wake up on the other side... you'd think that after taking the thing apart upwards of 15 times over these 9 years, I'd be a bit more confident, but nope: super anxious everytime

[ub6424]

Hello @thomaswcp 

What HP Pavilion dv6t-7000 CTO do you have ?
- ? Select Edition Entertainment Notebook PC
- ? Quad Edition Entertainment Notebook PC
- ? Entertainment Notebook PC

best regards

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