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‎08-21-2020 10:51 AM - edited ‎08-21-2020 10:53 AM

HP Recommended
Product: HP Omen 15 AMD Ryzen 7 4800H + GTX 1660 ti
Operating System: Microsoft Windows 10 (64-bit)

I am having an issue where my screen jerks up by around a centimeter (this amount varies) and then returns to normal when I jump with spacebar in games. It does not happen every time I jump, but is sporadic. Once it does start, it seems to last for the next few jumps, and then it will be fine for a while.

 

This has occurred in every 3D game I have played, including Overwatch, Just Cause 3, Slime Rancher, etc. I have not noticed any other wierd mouse behavior outside of games. I have tried using different mice (wired and wireless), as well as disabling the touchpad while gaming. HP Support has no new updates, and I am using the latest Windows version. There are no other programs running that I could see causing this. This is not a new issue, it has been happening since I got the laptop in early August.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2020 10:30 PM

HP Recommended

The issue turned out to be my palm moving the touchpad. This is solved by disabling the touchpad while in games (fn + F11). I could have sword I tested this but I guess not.

View solution in original post

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4 REPLIES 4

‎08-24-2020 08:34 AM

HP Recommended

@Mitch4420

 

I reviewed your post and I understand that you are facing issue with the mouse cursor when playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎08-25-2020 03:56 PM

HP Recommended

Sorry for the delay. The product number is 2V927UA#ABA. All of my drivers are up to date and the issue is still occurring.

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‎08-26-2020 12:23 PM

HP Recommended

@Mitch4420

 

Thank you for the information. 

 

What is the version of BIOS installed on your computer?

 

Meanwhile, I recommend you install the touchpad driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103669.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-03-2020 10:30 PM

HP Recommended

The issue turned out to be my palm moving the touchpad. This is solved by disabling the touchpad while in games (fn + F11). I could have sword I tested this but I guess not.

Was this reply helpful? Yes No
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