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‎01-19-2020 01:11 AM - edited ‎01-19-2020 01:13 AM

HP Recommended
Product: 15-ax200nw
Operating System: Microsoft Windows 10 (64-bit)

Hello
I have laptop HP Omen (WIN 10 64bit), and HP Omen X9000 mouse

My problem is that my cursor is shaking a lot when I move it. I can see it especially when I move it from left to right (or up and down) and vice versa. I have touchpad also and there's no such a problem with it

- I tried different mouse
- I tried different surface for my mouse
- I updated mouse drivers
- I disabled touchpad

Nothing helped. Any ideas?

This is "straight" line in paint

line.png

 

1 REPLY 1

‎01-21-2020 10:54 AM

HP Recommended

@ScaVen
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP mouse. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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