cancel
Showing results for 
Search instead for 
Did you mean: 
ScaVen
Level 3
38 26 1 2
Message 1 of 2
238
Flag Post

Mouse cursor is shaking

HP Recommended
15-ax200nw
Microsoft Windows 10 (64-bit)

Hello
I have laptop HP Omen (WIN 10 64bit), and HP Omen X9000 mouse

My problem is that my cursor is shaking a lot when I move it. I can see it especially when I move it from left to right (or up and down) and vice versa. I have touchpad also and there's no such a problem with it

- I tried different mouse
- I tried different surface for my mouse
- I updated mouse drivers
- I disabled touchpad

Nothing helped. Any ideas?

This is "straight" line in paint

line.png

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,803 21,762 960 1,004
Message 2 of 2
Flag Post
HP Recommended

@ScaVen
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP mouse. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation