My HP Omen 16 automatically locks while playing games.

[Yash176]

My laptop automatically locked up while playing games and sometimes even keyboard lights goes off and after 2-3 minintues lock screen pops up and keyboard became normal. This is happening every time i play games or run benchmark. I have also tried resting full windows but it didn't work. If anyone knows the solution for this.. please help.

Deatils:

HP Omen 16 xf0xxx

Processor:  AMD Ryzen 7 7840HS w/ Radeon 780M Graphics 3.80 GHz
RAM: 16.0 GB (15.3 GB usable)
GPU - Nvidia Rtx 4060

OS- Windows 11 24H2

[zoey7886]

@Yash176, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Omen 16! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP Omen 16 xf0xxx is automatically locking up while gaming or running benchmarks, and sometimes the keyboard lights turn off temporarily before the lock screen appears. You've also tried a full Windows reset, but the issue persists. Let’s go through some troubleshooting steps to diagnose and resolve this.

Update BIOS, Chipset & Drivers

Ensure all system drivers and firmware are up to date:

1. BIOS Update
   • Go to HP Support Website > Enter your laptop model > Download and install the latest BIOS update.

Run HP Hardware Diagnostics

1. Restart your laptop and press F2 repeatedly to enter the HP PC Hardware Diagnostics UEFI.
2. Run the System Test > Extensive Test to check for hardware failures.  

Let me know if it works out for you!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards