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‎10-12-2022 05:40 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B5AV)
Operating System: Microsoft Windows 11

I was using my Laptop and then I was playing a video game along with using the software "Twitch". After a while or so, my screen stopped displaying anything. I tried to reset the laptop by holding the power button for 15 seconds, reinstalled the drivers (While using an external display drawing tablet). I went to the "display option" in windows and it isn't detecting the laptop's screen but it is recognizing the external display. I'm not sure what to do now. 

Category:
1 REPLY 1

‎10-13-2022 09:22 AM

HP Recommended

Hello @WolfeeRoko 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

 

(3) Please report your results

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