My HP Pavilion Gaming doesn't charge

[diegorellana]

My recently purchased HP Pavilion Gaming doesn't charge. Even if the charger is connected, the light that shows that the laptop is receiving power doesn't turn on. I tried the HP PC Hardware Diagnostics and all the tests were positive regarding the battery and the AC power font. Also, I verified that the laptop DOES charge when it's turned off, but when I turn it on, immediately stops charging, even if I disconnect and connect it again and it begins charging, when the programs begin starting, it stops charging. I don't know what else to do and I would like to have an answer the fast as possible. Thanks, I'll stay tuned.

[sandytechy20]

@diegorellana 

Welcome to the HP support community.

I understand that your notebook does not charge, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.