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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎09-19-2023 04:14 PM - edited ‎09-19-2023 06:06 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)

My recently purchased HP Pavilion Gaming doesn't charge. Even if the charger is connected, the light that shows that the laptop is receiving power doesn't turn on. I tried the HP PC Hardware Diagnostics and all the tests were positive regarding the battery and the AC power font. Also, I verified that the laptop DOES charge when it's turned off, but when I turn it on, immediately stops charging, even if I disconnect and connect it again and it begins charging, when the programs begin starting, it stops charging. I don't know what else to do and I would like to have an answer the fast as possible. Thanks, I'll stay tuned.

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