My HP Vitus doesn't work anymore

[GabrielCallr]

I went to sleep watching a movie and ended up turning it off completely. When I woke up I put the cable to charge the battery and it wouldn't turn on the led light when connected to power. I did the tests that HP Brazil assistance suggested but with no results. The notebook is still without any led signal, cooler fan, or other operating signal.

I bought it at Uni euro in Settimo Milanese in Italy but I'm in Brazil. I have no schedule to return to Italy and Uni Euro only claims to trigger the extended warranty after the end of HP's warranty.

I contacted HP Brazil and they couldn't help me. I have a loss of €1,300 for almost 1 month.

I need to return and/or refund the notebook for Brazil.

Or else you would need an authorized assistance from HP for repair in Brazil.

[Raj_05]

Hi @GabrielCallr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus laptop may have a hardware issue, particularly with the power system. Here are a few additional steps you could try before considering repair options.

Perform a Hard Reset:

• Remove the battery and unplug the power cable. (If the battery is removable; otherwise, skip this step.)
• Hold the power button for at least 30 seconds to drain any residual power.
• Plug the power cable back in (without the battery if it's removable) and try turning it on.

Check for Power Supply Issues:

• Ensure the charger is working by testing it on another device or using another compatible charger.
• If possible, check whether your charging cable and port are functioning properly with a different device or charger.

Examine the Power Jack:

• Inspect the power jack on the laptop for any physical damage, loose connections, or debris.

Remove External Devices:

• Unplug all external devices (USB, external drives, etc.) and try turning on the laptop.

Battery Bypass:

• Try turning on the laptop without the battery installed, directly connected to the charger (if the battery is removable).

If none of these steps resolve the issue, it's likely a deeper hardware problem, such as a faulty motherboard, power supply, or internal connection. Since it's not showing any signs of life (no LED, no fan, etc.), this could point to something significant.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support