My HP gaming laptop's GTX 1650 dips in usage

[bszandras]

Whenever i am playing Games, or doing 3D rendering the Videocards usage dips from 85-95% to around 0 resulting in either sudden freezes in for example Apex Legends or a complete stop during rendering. I checked the temps with open hardware monitor, both cpu and gpu are around 80 Celsius. I hope i am not thermal throttling, because these issues started about a week ago. I updated drivers, and checked, nothing heavy is running in the background. CPU-s usage and clockspeed does not change in synch with these gpu drops.

[Echo_Lake]

@bszandras

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 
To get the answer to this question, it is absolutely fine. While gaming, your hardware needs to operate at a higher rate to ensure performance levels are met. So, naturally, your components get much hotter.
 

There are many ways to increase system performance:

• Update the BIOS:

  For notebook PCs, go to HP Notebook PCs - Updating the BIOS
   

• Update the graphics driver:

  Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.
   

• Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.
   

• Close any applications or programs that are not being used.
   

• Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

  1. Press the Windows key and G to open the Game bar.

  2. In the game bar, click Settings.

  3. Click the check box next to the game title to enable Game Mode for that game.

     Plug notebook PCs into an AC adapter to give the graphics card more power.
      

• Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bszandras]

Hi, so as you are nowhere near helpful, i write it down again. I checked bios, drivers, windows settings, (gamemode, performance, energy settings all that stuff), game settings (performs better if settings are maxed out) and as i said above i checked nothing runs in the background. I payed ~1500 dollars for this notebook (i gave the model so i guess you should know its price) I am not that illiterate to use a laptop for work gaming and 3D design work without the ac adapter for 10 hours a day.

I truly believe it is not thermal throttling, cause when it throttles it does not jump from 100% to 0. I ran rendering stresstests in a hot environment to see how it reacts to thermal throttling.

My issue is, that at 70 Celsius (not critical heat) every minute or so the usage of the GPU falls to 0%.

Please dont just copy and paste an answer, try to help and please dont send me to a repair shop so i have to 100 dollars so someone can fix this in 5 minutes.

[Echo_Lake]

@bszandras

Thank you for posting back.

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/