My Notebook Laptop won't charge unless the lid is closed

[RedRailgun]

Alright, so, I have been attempting to charge, I have had this laptop for around 5 months and 15 days (Standardizing out the amount of days in a month), And all of a sudden, for about 4 days already, the battery hasn't been working, apparently the adapter isn't connected, even though physically it is, I require help on this situation, It will only charge when it is in Sleep mode, Is this is a technical problem or is it something related with settings or what? I don't know, I require assistance on this, As to also help you guys with finding this problem, it only shows a white light when connected, but if I put it in a specific position, it becomes the normal orange light

Additional Information:

Product Number: X0H85UA#ABA

Charger: CT: WFTLD0CM15840R

I hope this information can help you find out the problem with my laptop or charger, I am using a wall outlet, is that good or bad? Apparently it will only charge when connected at almost the minimum, Should I get a replacement charger or what? Should I go to a computer repair shop and such to deal with this?

[Faisal21]

I also had the same problem and jst couple.of days ago my laptop motherboard fried.
I would recommend you immediately show get it checked unless you want your board to fry.

[Chimney_83]

Greetings @RedRailgun, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer where the battery is not charging correctly, is that right?

Not to worry, I will be glad to assist you. 

Have you tried to update all the drivers using HP Support Assistant?

Have you run a diagnostics on your computer?

Recommend you to update BIOS and other drivers on the computer using HP Support Assistant. Click here to know more. 

Once all the drivers are updated including BIOS, please run a system test on the computer. Click here for assistance. 

If all the test pass, restart your computer.

Open device manager by doing a right-click on the Windows button. 

Uninstall the battery controllers (you might see multiple of them listed.) 

Delete the driver when prompted during uninstallation of the driver. 

Restart the computer couple times. This will automatically install a new battery controller.

Now open HP Support Assistant and run a test on the battery. 

If the test fails, please contact our phone support for the service options. 

If the test passes, please observe your computer and let me know if it charges fine.

Let me know if this helped. Good Luck.

[RedRailgun · Accepted solution]

I have solved this problem by several restarts, nothing showed results, but after several restarts it seemed to have fixed itself

[Chimney_83]

Thanks for the reply and glad that the issue is resolved by restarting the computer several times. Did you delete the battery controller and then restart your computer?

Please do post your technical queries on our Forums for assistance. 

[RedRailgun]

I only restarted several times and deleted nothing, and it suddenly started accepting the battery adapter