My PC freezes when I play games.

[MatiasJDR]

I have been trying several games and absolutely ALL of them freeze after a while. I’ve been recommended to update drivers, BIOS, check my components, use ctrl+alt+del, and nothing has worked. The worst part is that it doesn’t matter if the game requires only 2GB of RAM because it will still freeze after a few seconds. I don’t know what else to do because I’ve tried everything and I can’t find another solution. I have also checked the temperature, and it is not critical when it freezes. The only thing that might indicate an issue is that the RAM usage is excessive, as 5GB out of the 8GB I have are being used by computer processes.

[Irfan_06]

Hi @MatiasJDR,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that freeze while playing games.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[MatiasJDR]

I have already performed the extensive test, and it showed that my entire PC is absolutely fine; there are no errors according to the analysis. I also did what was recommended (the recovery), and it still freezes when I play games. I still don’t understand what’s happening because no one else has this problem

[MatiasJDR]

I have the same problem as this post: https://h30434.www3.hp.com/t5/Gaming-Notebooks/Video-game-crashes-with-buzzing-noise-from-speakers-w...

"Hello. So I've been having this problem for about 3 months now but only recently did I find that it might be related to the battery. Whenever I play certain games, a few minutes into it, the screen freezes and there's a sharp buzzing noise from the speakers that persists for 20 seconds to a minute. I can't close the window or open task manager and have to hard reset using the power button. Recently I noticed that this only happened when I was playing the game with my device plugged in. I'd also like to mention that this issue didn't exist with the game it first started with for over a month since I had been playing it and it never crashed during that period. "

[Irfan_06]

Hi @MatiasJDR,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support